Contact Us

We're here to help! Whether you have questions about our AI content generation platform, need technical support, or want to provide feedback, we'd love to hear from you.

Support Email

For all inquiries, including:

• Technical support and troubleshooting
• Billing and refund requests
• Account assistance
• Feature requests and feedback
• Partnership opportunities

Email: support@genie3-video.org

Response Time: We aim to respond to all emails within 3 business days. For urgent billing or technical issues, please mark your email as "Urgent" in the subject line.

Business Hours

Our support team operates during:

• Monday - Friday: 9:00 AM - 6:00 PM (UTC+8)
• Weekend: Limited support for urgent issues

Please note that response times may be longer during weekends and holidays.

Before You Contact Us

To help us assist you more quickly, please:

1. Check our documentation - Many common questions are answered in our help articles
2. Include account details - Provide your registered email address
3. Be specific - Describe your issue or question in detail
4. Attach screenshots - If applicable, include relevant screenshots
5. Provide transaction details - For billing inquiries, include transaction IDs or dates

What We Can Help With

Technical Support

• Platform access issues
• Content generation problems
• Feature usage guidance
• Browser compatibility
• Performance issues

Billing & Payments

• Refund requests
• Subscription management
• Payment method updates
• Invoice requests
• Credit balance inquiries

Account Management

• Login problems
• Password resets
• Email address changes
• Account deletion requests
• Data export requests

Partnerships & Business

• API access inquiries
• White-label solutions
• Enterprise plans
• Affiliate program
• Media inquiries

Refund Requests

For refund requests, please review our Refund Policy before contacting us. Include:

• Your account email
• Transaction ID or purchase date
• Detailed reason for refund request
• Any supporting documentation

We process all refund requests within 3 business days.

Privacy & Security

We take your privacy seriously. All communications are handled in accordance with our Privacy Policy. We will never share your personal information with third parties without your consent.

Social Media

Stay updated with the latest features and announcements:

• Follow us for product updates and tips
• Connect with our community
• Share your creations with #genie3-video

Mailing Address

genie3 Video [Your Business Address Here]

Important Notice

genie3 Video is an independent platform and is not affiliated with, endorsed by, or sponsored by Google, OpenAI, Runway, Midjourney, or any AI model providers.

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Thank you for choosing genie3 Video. We're committed to providing you with excellent support and the best AI content generation experience!